Refund of marine-related fees in response to COVID-19

In March 2020, national and global events necessitated Rottnest Island Authority (RIA) to shift its operational focus to play a front-line role in the WA Government’s response to the COVID-19 pandemic.

As a result, Rottnest Island was closed to visitors on 25 March 2020 to enable the establishment of a quarantine facility. The island reopened to the WA public on June 6.

Due to the need to support returning Australians during this quarantine period, the island was closed to the boating community. As a result, RIA has agreed to offer a refund of the admission fee and the annual mooring licence fee for a period equivalent to the length of the island closure (approximately one fifth or 20% of the year).

All fees that are not claimed will contribute to the ongoing cost of providing the marine facilities and associated services on Rottnest Island.

Fees collected by RIA under the Rottnest Island Regulations 1988 contribute to the cost of providing the island’s marine facilities on a year-round basis. These fees are not set at a level that enables the full cost of providing these facilities to be recovered and, as a result, requires RIA to subsidise provision of these facilities from other operational areas.

The refund scheme will run until 1 March 2021. 

Applications for a refund can be made here.

  • What refund is being offered?

    Rottnest Island was closed to boat users from 25 March to 6 June 2020 so that the island could be used to support people arriving in Western Australia who were required to self-isolate in the face of the COVID-19 global pandemic. A refund is being offered on the admission fee and the annual mooring licence fee, for a period equivalent to the length of the Island closure (20% of the year).

  • Who is eligible for a refund?

    Holders of a current mooring site licence, authorised users or holders of an annual admission pass during the island closure (25 March – 6 June 2020) are eligible to claim a refund. Only the registered mooring license holder, authorised used or admission pass holder are eligible to claim a refund.

  • What refund am I eligible for?

    A mooring site license holder, authorised user or annual admission pass holder for the period between 25 March and 6 June 2020 is eligible to claim a 20% refund on fees in respect of these items in the 2019-20 financial year.

  • How do I claim a refund?

    Mooring license holders, authorised users or annual admission pass holders can claim a refund by completing the refund form here and return it to marinerefunds@rottnestisland.com. Once the application has been processed, the refund will be returned to the nominated bank account by Electronic Funds Transfer (EFT).

  • How is the refund calculated?

    The period between the 25 March and 6 June 2020 is equivalent to 74 days, which is approximately one fifth or 20% of the year. The refund is based on this amount.

  • What is my Personal Identification Number?

    Applicants for a refund will be required to enter their Personal Identification Number - this is the 6-digit number which appears on each page of the annual RIA boating renewal papers.

  • What happens if I do not claim a refund?

    All fees that are not claimed will contribute to the ongoing cost of providing the marine facilities and associated services on Rottnest Island.

  • When do I need to lodge my claim?

    Applications for a refund are open until 1 March 2021.

  • How long will it take to get my refund?

    Refunds may take up to 6 weeks to be generated. All refunds will be deposited by Electronic Funds Transfer (EFT) in the bank account nominated by the applicant.

  • More questions?

    Please direct any enquiries to marinerefunds@rottnestisland.com.